Dear Comcast:
Today I interacted via telephone with one of your offshore tech support agents, since I was unable to go online. customer.comcast.net was unable to tell me of any outages in my area. One of my online experiences was with a computer anyway since it failed the Turing test.
Your Customer Service mark would vastly improve if you would stop assuming that the customer is an idiot.
Routers have absolutely nothing to do with whether or not my modem is online. I do not need to go out and buy and new modem.
If the modem is offline — That is controlled by your equipment, NOT mine.
LISTEN!
Wayno